March 26, 2026
Charity soft opt-in: what fundraisers need to know before you hit send
There are not many topics that can make a room full of fundraisers sit up quite like data protection.
Not because it is glamorous. Not because anyone is desperate for another policy update. But because the second the rules around supporter communications change, the questions start flying.
Can we email more people now?
Should we?
What counts as interest?
And how do we use this without damaging trust?
That is exactly why the new charitable purpose soft opt-in matters.
The change comes from the Data (Use and Access) Act 2025. It creates a new route for charities to send some electronic marketing, including emails and texts, to people who have shown interest in or offered support to the charity, without relying on traditional consent, as long as specific conditions are met. The Act received Royal Assent on 19 June 2025, and the relevant soft opt-in provisions came into force on 5 February 2026.
That sounds simple enough on paper. In practice, there is still a lot for charities to think through.
Because this is not just a legal change. It is a supporter experience decision.\
This blog has been inspired by one of the talks from our London In-Person event. The session was titled: BREAKING NEWS: Email Soft Opt-in now in force in the UK delivered by Mark Burnett, CEO of Hope&May.