Nikki has almost 15 years experience in consumer research and experience design both in the voluntary and commercial sector. She’s passionate about sharing her skills and knowledge to help close the gap between the sectors.
In this session, Nikki and Michelle will give you a practical guide that will help you take the first steps on your organisation’s journey of investing in supporter experience. You’ll hear some simple steps to get you started and advice on where to focus your time and effort to uncover some easy wins and demonstrate the value of supporter experience to your organisation.
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