

As a Client Services Director at REAL Fundraising, I lead and develop the Client Services Account Management team. I am personally responsible for new client acquisition, business development, and retention, as well as leading on data security, change control, and projects. I have over 20 years of experience in delivering high quality and values-based fundraising and marketing campaigns through face-to-face and by telephone, ensuring strong client relationships, strong ROI, retention, and growth.
I am also a B Corporation Ambassador, a Non-Exec Director, and the Chair of the F2F Alliance, championing values-based business, good culture, living wage, and better business.
I successfully achieved B Corporation Certification for REAL Fundraising, making them the first F2F fundraising agency in the world to be B Certified. In 2021, REAL was recertified and as of May 2022, we were ranked the second-highest B Corporation in the UK with 159.6 points.
This session explores the top 10 questions that Liam would ask a F2F Agency if he was a charity looking to put work out to tender.
Learn the top 10 things you can do today with your F2F campaigns that will lower NSR and impact long term retention of donors.
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