People do business with people! If I had a penny for every time I had been told that I would be a very rich woman! It is true and can be a blessing and a curse for small charities like us. I have been CEO at COCO for 11 years and with the organisation for 18. Throughout that time I have recruited fantastic people and not so fantastic people but what I have learnt is that when they are fanrtastic, you need to keep a hold of them! Recruiting is really tough right now and we have to look within our organisation to see if we have the right talent and if we do, we need to invest in them. From training to flexible working, being emotionally intelligent and supporting with a shoulder to cry on or a cake and a cuppa, there are lots of ways to invest in your team, if you do, and they stay, you retain talent, ensure loyalty and build a team that people want to work with. Join me to hear about the highs and lows of people, the quick and not-too-expensive wins and the benefits of speculating to accumulate.

Key learnings from this session:

• How to invest in your team on a budget.
• How culture can save you money in the long run.
• How to know whether the investment is working.