Contactless, Cashless, Limitless: The Future of Digital Giving
Speaker: Jacob Collins-Brown, PayaCharity & Toucan Giving

Cash is disappearing—but donor generosity isn’t. The challenge? Making giving effortless in a cashless world. In this session, we’ll explore how charities can adapt to the rise of digital giving and why contactless technology is no longer a “nice-to-have” but a necessity. PayaCharity has helped thousands of charities—NHS Trusts, museums, churches, and more—navigate this shift successfully. We’ll break down the latest trends, share what’s working (and what’s not), and give you a practical roadmap to embracing digital fundraising with confidence. Whether you’re already using digital tools or just starting your journey, this session will help you unlock new fundraising potential.

Key learnings from this session:

• Understand the key trends shaping the future of fundraising, including the decline of cash and the rapid rise of digital payments.
• Learn how major charities, including The Royal British Legion and NHS Trusts, have successfully embraced cashless giving and what smaller charities can take from their approach.
• Discover the dos and don’ts of contactless fundraising and how to avoid common pitfalls.
• See how charities can integrate digital giving seamlessly into existing fundraising efforts (events, community outreach, online campaigns).
• Leave with a roadmap for future-proofing fundraising efforts and staying ahead of the curve in an increasingly digital world.