Unlimited access from €30.00 / month
Become a member to gain unlimited access to our extensive content library, packed with valuable resources and insights on fundraising. Plus, stay ahead of the curve with free entry to all our upcoming events.
Details
In this session, Anna and David will take you through their journey developing a customer experience maturity model to help an organisation articulate how they are performing in this important approach.
Taking inspiration from established maturity models, you will see some of the key elements of Customer Experience maturity more clearly articulated, with a practical example of how it is being used to inform decisions and change perspectives.
Key learnings from this session:
- What are the fundamental parts of a customer centric organisation?
- How might you identify your organisation’s performance?
- How can you use a maturity model to influence change and prioritise where you focus effort in your organisation?
Speakers
Speakers are added to our events as we receive their details and are updated continuously. These events achieve the goals set out in our EDI commitment.
Similar Events
Past event - Thursday 12th December
Are you a trusts, grants, or major donor fundraiser that’s looking for a way to define success, increase your impact, and reduce your workload? The Trusts and Major Donor conference is back for another year of shared learning, case studies, and best practice to help you focus on the areas that will help you succeed.
QTY
€80.00
13:00 Wednesday 22nd January
Please join Fundraising Everywhere as we share and discuss the key findings from our research into The Impact of Learning and Development on Charity Staff.
12:00 Thursday 30th January
Discover how to recruit more events participants and increase ROI at the Events Fundraising Conference 2025.
QTY
Original price was: €80.00.€55.00Current price is: €55.00.
12:00 Thursday 20th February
Join us on February 20th for an in-depth masterclass on improving success, efficiency, and impact in your 2025 trust fundraising.
QTY
€30.00
© Fundraising Everywhere.
hello@fundraisingeverywhere.com
+44 333 015 6154
Designed & developed by mtc.
