Ever wonder why some organizations rave about their technology, and others feel in a constant state of SOS? If you are using today’s modern tools and are not feeling optimistic about your technology, chances are, it’s not the technology that got you there. Human emotions, expectations, and experiences significantly impact nonprofits’ use of the technology they have, for better or for worse.

Technology is innately human; after all, humans built every (mega)bit of it. Therefore, when implementing and using these technologies, we must remember to pay as much attention to the human element as the tech itself. This session evaluates how human aspects like emotions, expectations, and experience affect a nonprofit’s technology engagement from implementation to everyday operations and how behavior changes can create better outcomes.

Key learnings from this session:

• Data leads to Information which leads to insights which leads to story.
• Expectations and emotions directly affect the outcome of technology success.
• Humans change slowly, and understanding capacity is key to minimizing disruption and building trust.